Frequently Asked Questions

If you need any help, our frequently asked questions could have the answers.

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Boiler repair FAQs

What is a Repair & Care plan for your boiler?

Our Repair & Care plan is designed for broken boilers that are outside their manufacturer’s guarantee. It’s provided by Domestic & General, a leading specialist in appliance care, along with some of the UK’s biggest boiler brands: Baxi, Ferroli, Glow-worm, Heatline, Ideal, Main, Potterton, Vaillant and Vokera. The plan offers a repair of your initial boiler problem, followed by ongoing maintenance and support to help keep your boiler running smoothly.

Can I get a Repair & Care plan for my boiler?

If your Baxi, Ferroli, Glow-worm, Heatline, Ideal, Main, Potterton, Vaillant or Vokera boiler is out of guarantee, less than 15 years old and not working properly, you can benefit from a Repair & Care plan.

When your boiler’s out of guarantee, repairs and breakdowns can be expensive. With our Repair & Care plan, you get the initial repair plus ongoing maintenance and support for 12 months. You have the option to pay the total annual fee up front, or you can choose to pay monthly by Direct Debit.

How much does a boiler repair cost?

Here at BrokenBoiler.com, we believe it’s important for you to know exactly what you’ll pay for a boiler repair, which is why all our repairs have a fixed price.

If you choose a Repair & Care plan for your boiler, you’ll get an initial repair plus ongoing maintenance and support for 12 months. You have the option to pay the total annual fee up front, or you can choose to pay monthly by Direct Debit.

If you choose a one-off repair, we’ll tell you the exact cost over the phone when you book so there won’t be any surprises.

What happens if the engineer is unable to repair my boiler?

If you’ve chosen our Repair & Care plan and the engineer can’t repair your initial boiler fault, or it would cost more than the £500 initial repair limit, we’ll give you a full refund.

If you choose a one-off repair and the engineer doesn’t repair your boiler, you would have to pay a call-out charge.

How do I book a repair?

Booking an engineer appointment couldn't be simpler.

Give us a call on 0808 115 2614

How do I change or cancel my repair appointment?

If you’ve already booked an appointment and would like to change it, give us a call on the number you were given when you booked your repair.

Who will repair my boiler?

At BrokenBoiler.com, we know how important your boiler is to your home. That’s why all our boiler repairs are made by engineers from your boiler’s manufacturer.

Are there any hidden costs?

Our Repair & Care plan has a fixed price that you can pay up front or in monthly instalments. And, if we can’t repair your boiler’s initial fault, we’ll give you a full refund.

If you need a repair after your initial fix, there will be a repair cost limit of £1,500. In the event that you need a replacement, installation charges may apply.

How does the ‘money back promise’ work?

If you choose our Repair & Care plan, we’ll give you a full refund if we can’t fix your boiler’s initial fault.

How do I pay for a Repair & Care plan?

If you choose a Repair & Care plan for your boiler, you have the option to pay the total annual fee up front, or you can choose to pay by Direct Debit in monthly instalments. When you pay by Direct Debit, you’re protected by the Direct Debit Guarantee. Plus, your plan will automatically renew each year, ensuring there’s no break in protection.

What types of boiler do you repair?

As we work with some of the UK’s biggest boiler brands, we can repair almost any type of domestic boiler using genuine parts and Gas Safe engineers from the company that made your boiler.

So whether you’ve got a leaking combi boiler or problems with your condensing boiler, give us a call on 0808 115 2614.

We repair these boiler types:

  • Gas boilers
  • Combi boilers
  • Condensing boilers

How does the Repair & Care plan work?

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Not found what you’re looking for?

Give us a call and we’ll try to answer any questions you have.

0800 497 0607