Privacy and Cookies Policy
Information we collect about you
We may collect information about you:
- When you visit the Website, and other sites accessible from the Website.
- For reasons associated with any policies or plans you take out on the Website.
- If you have agreed to take part in any promotions, competitions, customer surveys and questionnaires that we may conduct and have invited you to participate in.
- When you contact us e.g. by writing or calling our customer services.
By providing us with your telephone number and/or email address you agree to being contacted by these methods. When you take out a policy or plan on the Website you agree that we may send you confirmation by email.
To improve our service we may monitor or record our communications with you. To help keep your details accurate we may use information we receive from our partners.
Using your Information
Collecting your personal information helps us to better understand what you need from us. We may use your information to:
- Manage and improve the Website and our services to you.
- Administer and operate the Website, our services, your purchases and your account.
- Tell you about changes to the Website and our services.
- Conduct market surveys, customer surveys, competitions and questionnaires.
- Contact you with additional services we may offer and other marketing purposes.
- Assist us in training, statistical analysis, analytics, regulatory reporting and testing recover any amounts you owe to us.
We may share your personal information across the Group and with our service providers (acting on our behalf to manage and administer our services including your plan or policy) and with our partners and agents who may also use your information for the purposes listed above. We and any of these third parties (if applicable) may contact you by mail, telephone or email for these purposes.
This process may include sending personal information outside of the European Economic Area (“EEA”) and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the EEA. However, if we do so, then we will have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EEA.
We reserve the right to retain your session (including your personal information), for 30 days and we may send you an email reminding you to complete your purchase and providing you with a link to your session so that you can do so.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The Cookies we Use
The following is a list of the Cookies that we use on the Website and the purpose for which they are used. By continuing to use the Website, you are consenting to the use of these cookies.
These cookies are used to collect information about how visitors use this website. We use the information to create reports in a tool called Google Analytics. We use these reports to help us improve the site.
The cookies collect information anonymously, including:
|These ResponseTap cookies provide information about our customers’ interactions with our website and contact centres.|
|These cookies from DoubleClick are used to collect information about what you view on this website, which is then used to provide more relevant adverts.|
|These SessionCam cookies are used to understand the behaviour of users on our website, letting us improve the experience you have online|
|We use Optimizely cookies to monitor site performance, letting us improve your online experience.|
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Alternatively, you may wish to visit www.aboutcookies.org.uk which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.
Accessing your Information
You can ask for a copy of the personal information we hold on you (to which we may apply a small fee to this request) and/or to correct any inaccuracies to such information. You can also write to us if you do not want us or any third party referred to above to use your personal information for any marketing purposes. Our contact details are set out below.
If you wish to contact us regarding the accessing of your information as set out above or you have any other queries, please write to us at the address below:
Data Protection Officer
Domestic & General Group
Warwickshire CV12 8BR
Or email us at: firstname.lastname@example.org